Free Australia-Wide Delivery on Orders Over $200. Orders packed and shipped within 2 business days!
Payments

We accept all major credit cards, including Visa, Mastercard, and American Express. All payments are securely processed through our encrypted payment portal.

There’s no need to create an account—simply follow the prompts at checkout to complete your purchase..

Once your order is placed, you will receive an Order Confirmation email with your order summary. This email also serves as your tax invoice, so please check your Junk or Spam folder if it doesn’t appear in your inbox.

To maintain the surprise of gift orders, we do not include receipts or invoices in the parcel when it is dispatched.

All orders placed through our website are custom embroidered and dispatched within 2-3 business days– yes, you read that right!

From the moment you place your order, we’ll get started on your personalised embroidery and have it shipped out within 2 working days.

In the rare event that an item is out of stock, we’ll contact you directly. This may result in a slight delay in processing your order.

You will receive a shipping confirmation email once your order has been dispatched. Please remember to check your Junk or Spam folders just in case it ends up there.

Please note: My Snuggly Stuff is not responsible for delivery delays caused by freight carriers, as these are outside of our control.

Your online safety is our priority. See the padlock icon in the address bar at the top of your screen? That’s your assurance that you’re browsing in a secure and encrypted zone. We use the trusted eWay payment gateway, backed by SSL encryption technology, to keep your personal and payment information safe during checkout.

Your peace of mind matters to us.

Yes, if you’re located in Melbourne, you’re welcome to collect your order directly from Berwick.

Need to collect outside these hours? No problem! Just get in touch with us beforehand to arrange a suitable time.

No, we never include pricing details with our parcels. A confirmation email with your order details and pricing will be sent to the email address you provide at checkout.

Rest assured, the recipient will not receive any pricing information with their gift – making it perfect for surprises and special occasions

Please choose carefully when ordering personalised products, as we do not accept returns or exchanges on customised, printed, or embroidered items once the order has been confirmed.

We do not offer refunds or exchanges for change of mind or incorrect decisions. However, if the product is faulty, differs from the sample shown, or fails to meet the specifications agreed upon, we will provide you with a refund, exchange, or credit once the item has been returned to us.

If you believe your item is faulty, please allow us the opportunity to repair or replace the product before requesting a refund.

Retain your receipt as proof of purchase for all returns and exchanges.

Refunds or exchanges will only be considered for orders delivered within 7 days of receipt. In the case of a faulty product, we ask that you provide us with the opportunity to repair it before any refund is processed.

Please note that colours of personalised products may vary slightly from what appears on your screen due to differences in monitor settings.

Unfortunately, we do not offer gift wrapping services. Due to the nature of postal handling, gift wrapping may be damaged during transit. We recommend presenting your item as is, or using your own wrapping for a more personalised touch.

All embroidery on robes, soft toys, blankets, and towels is reinforced with a stabilizer backing, which is essential for maintaining the integrity of the design. This backing is meticulously trimmed to the edges of the embroidery, ensuring a smooth finish without any excess material on the final product.

We would be delighted to explore potential partnerships with retailers interested in stocking My Snuggly Stuff products. If you are interested, please don’t hesitate to reach out to us. We look forward to discussing how we can collaborate.

Please email your inquiry with your business name, ABN, website/ social media page and a little about your business to [email protected]

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